Orders, Returns & Shipping Policy
Shipping, Returns, and Order Policies
At Fatty Fog Vape Bar, we are committed to ensuring a smooth and compliant shopping experience. Please review our shipping, returns, and cancellation policies carefully before placing your order.
📦 Shipping Policy
To comply with Canadian laws, all shipments will require Canada Post’s Proof of Age (18+ or 19+) upon delivery.
- You must sign and provide valid proof of age upon receiving your package.
- If Proof of Age cannot be provided, your order will be returned to us, and you WILL NOT be eligible for a refund.
- If you are underage, DO NOT PLACE AN ORDER. No refunds will be issued for orders placed by underage customers.
🔄 Returns, Exchanges, and Cancellations
Due to the nature of our products (consumables), all sales are FINAL. We cannot accept returns or exchanges once an order has left our facility.
đź› Order Issues & Incorrect Items
If you receive an incorrect item (wrong nicotine strength or flavor), please contact us immediately:
📧 Email: info@fattyfog.com
đź“ž Or use our Contact Form in the Contact Us section
We will work quickly to correct the error.
⚠️ Order Changes & Cancellations
- Orders cannot be modified once submitted and payment has been accepted.
- Once an order has been processed, we cannot cancel or refund it.
- We process orders same-day or the next business day, so please double-check your cart before confirming your purchase.
We will do our best to accommodate last-minute cancellations, but we cannot guarantee that we can stop an order once processing begins.
🚨 Order Cancellation by Fatty Fog
We reserve the right to cancel any order at any time for any reason. If this occurs, you will receive a full refund, unless the cancellation is due to an underage purchase, in which case no refund will be issued.
📆 Order Processing Times
- Most orders ship within 1 business day of being placed.
- Orders placed Friday through Sunday may require additional processing time.
- Shipping times vary based on the method selected at checkout.
- During busy seasons (sales events, holidays), processing times may be slightly delayed.
We work hard to ensure fast and efficient shipping, but unexpected delays may occur. Thank you for your patience and understanding!